CoinFalcon Crypto Exchange Review: Is It Safe for Beginners in 2025?

If you're new to crypto and looking for a simple way to buy Bitcoin or Ethereum with euros, CoinFalcon might seem like the perfect fit. It promises quick deposits, no complicated charts, and a clean interface. But here’s the real question: after nearly eight years in business, is CoinFalcon still trustworthy-or just another platform that looks good on the surface but leaves users stranded when things go wrong?

What CoinFalcon Actually Offers

CoinFalcon is a UK-based crypto exchange that launched in 2017. Unlike Binance or Kraken, it doesn’t offer futures, margin trading, or staking. There are no advanced order types. No API for bots. No charting tools beyond basic price graphs. That’s not a bug-it’s the whole point. CoinFalcon was built for people who just want to buy crypto, hold it, and sell it later without getting lost in a sea of options.

You’ll find around 30 cryptocurrencies available, including Bitcoin, Ethereum, Litecoin, and XRP. That’s not a lot compared to bigger exchanges, but it covers the most popular ones. If you’re looking for Solana, Dogecoin, or newer memecoins, you’ll need to look elsewhere.

The platform works through a web browser and has a mobile app called CoinFalcon 2.0 for iOS and Android. The interface is minimal. You click “Buy,” pick your coin, enter the amount, and pay with a bank transfer or debit card. That’s it. No confusing tabs. No hidden menus. For someone who’s never traded before, it’s one of the easiest on-ramps in Europe.

Fees: Low on Paper, High in Practice

CoinFalcon advertises a 0.20% taker fee, which sounds reasonable. Compared to Coinbase’s 0.50%, it’s a steal. But here’s what they don’t tell you upfront: the spread is often way too wide.

Let’s say Bitcoin is trading at $62,000 on major exchanges. On CoinFalcon, you might see a buy price of $63,500 and a sell price of $61,800. That’s a 2.7% spread-nearly three times higher than what you’d find on Binance or Kraken. When the market moves fast, this gap widens even more. You could lose hundreds of dollars just by buying and selling the same asset within a day.

There are no deposit fees for SEPA transfers in euros. Card deposits carry a 2.99% fee. Withdrawals cost between $0.50 and $15 depending on the coin. It’s transparent, but the real cost isn’t in the fee-it’s in the hidden spread. If you trade often or in large amounts, this will eat into your profits faster than any listed fee.

Security: Cold Storage, But No Audits

CoinFalcon claims 98% of user funds are stored in offline cold wallets. That’s a good sign. Most exchanges say the same thing, but CoinFalcon has stuck to it since 2017 without a single major hack. That’s rare.

But here’s the problem: there’s no public proof. No third-party audit reports. No transparency about wallet addresses or proof-of-reserves. You’re trusting them on their word alone. Compare that to Kraken or Coinbase, which regularly publish independent audit results. CoinFalcon doesn’t. That’s not necessarily proof of wrongdoing-it’s just a lack of trust signals.

Two-factor authentication is available, and email confirmations are required for withdrawals. The platform follows UK financial regulations, which is better than many offshore exchanges. But if you’re in the U.S., you’re out of luck. CoinFalcon stopped serving most American states back in 2019. If you’re trying to sign up from New York or Texas, you’ll get blocked.

User Experience: Fast Support… When It Works

Some users rave about CoinFalcon’s customer service. One reviewer on Affgadgets said their support rep, Roel, answered questions within minutes. Another praised how quickly they added a new feature after a user suggested it.

But then there’s Trustpilot.

As of September 2025, CoinFalcon has a 1.4 out of 5 rating based on 41 reviews. That’s not a typo. One user wrote, “CoinFalcon is the best platform if you want to be relieved of your money.” Another said, “They don’t care about the law or your money. I’ve started legal action against them.”

The biggest complaints? Unexpected token delistings without warning, funds stuck in accounts for days, and unresponsive support during critical moments. One user reported selling ETH and waiting 11 days to get the euros back. Another lost access to their account after a simple password reset.

There’s no official Reddit community. No active Discord server. No independent forums where users help each other. Everything happens through their help center or email. That’s fine if you’re buying $50 of Bitcoin once a year. Not fine if you’re actively trading or need help fast.

Who Is CoinFalcon Really For?

CoinFalcon isn’t for traders. It’s not for investors who want to earn interest or stake coins. It’s not for people who need to move large amounts or trade multiple times a day.

It’s for one type of person: a European beginner who wants to buy their first Bitcoin or Ethereum with a bank transfer and forget about it. If you’re in Germany, France, or the Netherlands, and you want to avoid the complexity of Binance or the high fees of Coinbase, CoinFalcon’s simplicity might be worth it.

But if you’ve ever traded before-if you’ve used a chart, checked volume, or compared prices across exchanges-you’ll feel like you’re stuck in 2017. The lack of API, limited coins, and wide spreads make it useless for anyone beyond the most basic use case.

The Trust Problem

The biggest red flag isn’t the fees or the missing features. It’s the reputation.

There’s a massive gap between what CoinFalcon says and what users are experiencing. One review site says 67% of users gave it five stars. Another says 62% of negative reviews mention fraud or fund retention. How can both be true?

It’s likely because CoinFalcon’s user base is split. A small group of happy, passive users who bought crypto once and never looked back. And a louder group of frustrated users who tried to trade, got stuck, and couldn’t get help.

With MiCA (Markets in Crypto-Assets) regulations now active in the EU since 2024, exchanges are being held to higher standards. CoinFalcon’s lack of audits, inconsistent customer service, and polarizing reviews put it at risk. If regulators start asking hard questions, they might not have the answers.

Alternatives to Consider

If you’re in Europe and want something simpler than Binance but more reliable than CoinFalcon, try:

• Bitpanda - Also EU-focused, better reputation, wider coin selection, and clearer fee structure.
• Kraken - Slightly more complex, but trusted, audited, and offers lower spreads.
• Coinbase - Higher fees, but unbeatable customer service and regulatory compliance.

None of these are perfect. But they all have public track records. CoinFalcon doesn’t.

Final Verdict

CoinFalcon isn’t a scam. It’s still operating. It hasn’t been shut down. But it’s not a safe or smart long-term choice for anyone who plans to use crypto seriously.

If you’re buying your first $100 of Bitcoin to see how it works, and you’re in Europe, CoinFalcon can get you there quickly. Just don’t expect to hold onto your money safely if things go sideways. Don’t trade frequently. Don’t store large amounts. And don’t assume support will answer when you need them.

For everything else-trading, holding, investing, or moving money-there are better, safer options out there. CoinFalcon’s simplicity is its strength and its weakness. And right now, the risks outweigh the rewards for anyone who isn’t just testing the waters.